CANCELLATION POLICY
We’re so excited to be part of your event, but we understand that plans can change and cancellations may be necessary. Please see below for our full cancellation and rescheduling policies.
Cancellations made 15 or more days prior to the scheduled event date:
A full refund of all payments made will be issued, excluding any custom items or branded materials already ordered, which are non-refundable.
Cancellations made 8-14 days prior to the scheduled event date:
A 50% refund of the deposit will be issued, excluding any custom items or branded materials already ordered, which are non-refundable.
Cancellations made 1-7 days prior to the scheduled event date:
No refund will be provided. At this stage, your event has already been staffed, supplies have been purchased, and final logistics have been completed. However, we are happy to offer a credit in the amount paid, valid toward a future event within 12 months of the original date, subject to availability.
TERMS OF SERVICE
This Catering Agreement (“Agreement”) is entered into by and between Schmooze Coffee LLC, a California limited liability company (“Caterer”), and the individual or entity retaining Schmooze Coffee LLC for mobile coffee catering services (“Client”). Together, Caterer and Client shall be referred to as the “Parties.”
By submitting a booking request or otherwise confirming services in writing, Client agrees to the terms set forth herein.
1. Event Details
Client agrees to retain Caterer to provide coffee catering services for the event outlined in the booking form and confirmed via written communication (email, signed quote, or contract). Any changes to the event details, including location, time, guest count, or service requests, must be submitted in writing and approved by Caterer at least 7 days before the event. Additional charges may apply for changes made after confirmation.
2. Menu & Beverage Service
Caterer will provide coffee and beverage services from the menu agreed upon. While every effort is made to provide all items as listed, Caterer reserves the right to make reasonable substitutions in the event of supply chain disruptions, unavailable ingredients, or seasonal product limitations.
Typical beverage offerings include (served hot or iced):
- Espresso, Cortado, Latte, Cappuccino, Americano, Chai Latte
- Green, Black or Peach Tea
Syrups & Flavors:
- Vanilla + Cinnamon & Honey l, and 1–2 seasonal flavors
Milk Options:
- Whole Milk + Oat Milk
3. Venue Access Requirements
Client agrees to ensure Caterer has access to the venue 1.5 hours before the scheduled start time and 1 hour after for breakdown and cleanup. Client shall coordinate directly with the venue to provide access and cover any associated costs. Client shall cover all parking costs if necessary. Caterer is able to operate outdoors only when weather permits (i.e., no rain and temperatures between 40°F and 90°F). Espresso machines may be affected by extreme weather conditions, and in such cases, Caterer reserves the right to modify service or relocate setup. If the setup is in direct sunlight, caterers will use a professional white 8x8' canopy to protect the espresso machine and ensure it operates properly.
4. Payment Terms
To officially book your Schmooze Coffee event, full payment is required. Your event date will be secured once 100% of the payment has been received. Payment may be made via credit card, ACH transfer, PayPal or business check. Client is responsible for notifying Caterer of any changes to guest count at least 7 days prior to the event, at which point a Final Guest Count will be used to calculate service needs. Additional charges may apply for guest increases.
5. Client Responsibilities
Client is solely responsible for:
- Securing and paying for venue use
- Obtaining any necessary permits or approvals
- Providing adequate access to one (1) dedicated 120V/15-amp electrical outlet per espresso machine within 25 feet of setup
- Ensuring a safe environment for Caterer’s staff and equipment
Failure to provide adequate power or meet these requirements may result in limited service with no refund.
6. Insurance
Caterer maintains General Liability, Workers’ Compensation, and Commercial Auto insurance coverage appropriate for mobile beverage service operations. A Certificate of Insurance (COI) can be provided upon request.
If any additional insurance requirements, including but not limited to excess or umbrella policies, are needed, they must be communicated no later than 7–10 business days prior to the event date to allow sufficient time for review, approval, and processing.
As a mobile coffee service, our standard coverage has historically satisfied the requirements of corporate venues, private events, and commercial properties. Additional or specialized coverage may require extended processing time and is not guaranteed. Any insurance requirements or requests not disclosed within the 7–10 business day window may result in an inability to fulfill the request and will not be grounds for cancellation or refund.